Policies

Due to ongoing Covid-19 restrictions and the uncertainty of traveling during the Global Pandemic, we are making our cancellation polices flexible.

If you need to cancel your reservation, just let us know and depending on the circustances, we will issue a full or partial refund or issue a Travel Credit for a future stay at our discretion.

General Cancellation policy for reservations at either Encantada Arenal B&B or at Encantada Guest house:

If you cancel within the first 48 hours, 100% refund. Cancel at least 30 days before check-in, you will recieve a 50% refund. Cancel in less than 30 days, No refund, but we may issue a credit for a future stay, subject to our discretion.